Your data. Your dinner. Your control.

1. What we collect

We only collect information we genuinely need to serve you better:

• Contact details – your name and WhatsApp / phone number so we can confirm orders and share delivery updates.
• Delivery details – address, location landmarks and delivery preferences so our team can reach you on time.
• Meal preferences – veg / non-veg choices, spice tolerance and other preferences to plan the right menu for you.
• Payment information – handled securely by our payment partners; we do not store full card or UPI credentials on our servers.
• Usage data – basic analytics like pages visited and actions taken to understand how people use the product and improve the experience.

2. How we use your information

We use your data strictly to:

• Provide, manage and improve your meal subscription and deliveries.
• Send important service messages (OTP, delivery status, billing reminders).
• Personalise menus, offers and communication based on your preferences.
• Maintain security, prevent misuse and troubleshoot issues with the service.

We do not sell your personal data to third parties.

3. Sharing your data

We may share limited information with trusted partners, only when necessary:

• Delivery partners who need your name, location and contact number to complete an order.
• Payment gateways and banks that process your payments in a secure, compliant way.
• Infrastructure and analytics providers that help us run our website and apps.

All such partners are bound by confidentiality and data protection obligations.

4. Data retention

We keep your information for as long as you have an active relationship with SMOMS, or as required by law for accounting and compliance. If you stop using the service, we may retain minimal records (for example, invoices) for legal and tax purposes.

5. Your choices & rights

You can always:

• Update your profile details and delivery information.
• Change meal preferences for future deliveries.
• Ask us what data we hold about you.
• Request correction or deletion of your personal information, where applicable.

To exercise these rights, reach out to us using the contact details below.

6. Security

We use industry-standard security practices, encryption where appropriate, and access controls to protect your data. However, no online system is 100% secure, so we also encourage you to keep your account details and OTPs private.

7. WhatsApp & SMS

By sharing your phone number, you agree that we may contact you via WhatsApp or SMS for service-related communication such as OTPs, order updates, support and important announcements. You can opt out of non-essential promotional messages at any time by replying "STOP" or contacting our support.

8. Changes to this policy

We may update this Privacy Policy when we add new features or when the law changes. If the changes are significant, we will highlight them in the app or on the website. The "last updated" date will always tell you when this policy was revised.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

SMOMS
Raipur, Chhattisgarh
Email: support@smoms.in